Refund Policy

Last Updated: July 21, 2026

At NexVac, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.

• The product must be returned in its original packaging.

• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

The following items cannot be returned:

• Products that have been used or damaged after delivery.

• Items returned without original packaging.

• Clearance or final sale items (if applicable).

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the issue so we can resolve it as quickly as possible.

Refunds

Once your return is received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We replace items only if they are defective, damaged, or you received the wrong product.

Return Shipping

If the return is due to a change of mind, the customer is responsible for return shipping costs.

If the item is defective, damaged, or incorrect, we will cover the return shipping costs.

How to Start a Return

To begin a return or refund request, please contact our support team with:

• Your order number

• A description of the issue

• Photos (if the item is damaged or defective)

We will respond with return instructions as soon as possible.

Thank you for shopping with NexVac.