Shipping Policy

Last Updated: July 21, 2026

Thank you for shopping with NexVac. We are committed to delivering your order as quickly and safely as possible.

Order Processing

• Orders are processed within 1–3 business days after payment is received.

• Orders are not processed or shipped on weekends or holidays.

• During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

• United States: 6–12 business days

• Canada: 7–15 business days

• International: 10–20 business days (where available)

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout unless free shipping is offered as part of a promotion.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Tracking information may take 24–72 hours to update after the package has been shipped.

Delays

While we work hard to ensure timely delivery, delays may occur due to:

• Weather conditions

• Carrier issues

• Customs processing

• High shipping volumes

• Other unforeseen circumstances

NexVac is not responsible for shipping delays caused by third-party carriers.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order.

If an incorrect address is provided, contact us immediately. Once an order has been shipped, we may not be able to change the delivery address.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to help resolve the issue.

Questions

If you have any questions about your order or shipping, please contact our customer support team through the contact information provided on our website.